Refund policy
Return & Refund Policy
At Giftlicious Ltd, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
No Refund Policy
All sales are final. We do not offer refunds, cancellations, or exchanges once an order has been placed and processed.
Defective, Damaged, or Missing Items
Please inspect your order upon receipt and contact us immediately at support@giftlicious-ltd.com if your item is defective, damaged, or missing.
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If your claim is approved, we will process a full refund to your original payment method.
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To help us assess the issue, please include clear photos and your order details in your email.
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Claims must be submitted within 30 days of receiving your order.
Non-Returnable Items
Because we do not allow refunds or exchanges (except for defective or missing items), we cannot accept returns for:
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Perishable goods (e.g., food, flowers, or plants)
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Custom or personalized products
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Personal care goods (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be in their original condition, unused, with tags and packaging intact, and accompanied by proof of purchase.
How to Contact Us
For any questions, concerns, or to report a defective or missing product, please reach out to: support@giftlicious-ltd.com