Velvé Pen™

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?Average time: 2 – 5 days business daysThere are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the
responsibility of the shipping company.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service
mistreatment.

If this happens to you, please contact us with:

 - Your order number.

 - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

Return & Refund Policy

At Giftlicious Ltd, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

No Refund Policy

All sales are final. We do not offer refunds, cancellations, or exchanges once an order has been placed and processed.

Defective, Damaged, or Missing Items

Please inspect your order upon receipt and contact us immediately at support@giftlicious-ltd.com if your item is defective, damaged, or missing.

• If your claim is approved, we will process a full refund to your original payment method.
• To help us assess the issue, please include clear photos and your order details in your email.
• Claims must be submitted within 30 days of receiving your order.

Non-Returnable Items

Because we do not allow refunds or exchanges (except for defective or missing items), we cannot accept returns for:

• Perishable goods (e.g., food, flowers, or plants)
• Custom or personalized products
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be in their original condition, unused, with tags and packaging intact, and accompanied by proof of purchase.

How to Contact Us

For any questions, concerns, or to report a defective or missing product, please reach out to: support@giftlicious-ltd.com

Welcome to GIFTLICIOUS — Where Every Gift Tells a Story

At GIFTLICIOUS, we believe that every gift is more than just an item — it’s an emotion, a memory, and a way to show love, gratitude, and joy. Our mission is simple: to make gifting as delightful as receiving.

Founded with a passion for spreading happiness, GIFTLICIOUS has become your go-to destination for thoughtful, high-quality, and unique gifts for every occasion. Whether you’re celebrating a birthday, an anniversary, a holiday, or simply want to make someone’s day, we’ve got you covered.

Our Promise

We carefully curate our collection to offer something special for everyone. From personalized keepsakes and stylish home décor to luxury hampers and fun novelty gifts, every item in our store is handpicked with love and attention to detail.

We value quality, creativity, and customer satisfaction above all else. That’s why we partner with trusted suppliers and artisans to bring you beautiful, well-made products that are sure to leave a lasting impression.

Why Shop With Us

• 🎁 Unique Selection – Discover gifts that stand out and make people smile.
• 🚚 Fast & Reliable Shipping – We deliver your gifts safely and on time.
• 💬 Friendly Support – Our customer service team is here to make your shopping experience seamless and enjoyable.
• ❤️ Made with Care – Every package we send is prepared with love and attention, because we know how much your gesture means.

Our Vision

To inspire meaningful connections through the joy of giving. We aim to make gifting effortless, exciting, and memorable — helping you celebrate life’s special moments with the people who matter most.

Get in Touch

Have a question or need help finding the perfect gift?
Our friendly team is always here for you!
support@giftlicious-ltd.com

Follow us on social media and join our GIFTLICIOUS family — because life’s too short for ordinary gifts!